Sales Support & Customer Service Representative
Company
Branch
Starting date
Closing Date
Interested ? Contact the this email.
Delta
Kempton Park
3 September 2026
11 September 2026
About the Role
The Sales Support & Customer Service Representative provides administrative, operational, and customer service support to the sales team and customers throughout the order fulfilment process. The role manages the accurate processing and monitoring of orders, prepares invoices, coordinates fulfilment and logistics activities with stores and internal departments, and keeps customers informed of order status and any relevant updates. The incumbent also maintains accurate order information and ensures that customer requirements, pricing
structures, and agreed terms are correctly applied. By facilitating effective communication and coordination across the sales and fulfilment process, the role supports timely order delivery, efficient sales operations, and a consistently positive customer experience.
Requirements
• Grade 12 / Matric
• A qualification in Business Administration, Sales, Customer Service or a related field will be
advantageous.
• 2–3 years' experience in sales support, customer service, or order administration, preferably within the PPE, workwear, safety equipment, or related industry
• Experience with CRM/order management systems advantageous
• Knowledge of PPE products and order fulfilment processes will be beneficial
• Proficient in MS Office, with Excel skills preferred
Competencies & Skills
• Strong organisational and multitasking abilities
• Excellent verbal and written communication skills
• High attention to detail and accuracy
• Strong customer service orientation
• Ability to work collaboratively across departments
• Problem-solving and time management skills
• Ability to work independently and as part of a team
Duties & Responsibilities
Order Processing & Coordination
• Monitor dashboards and scanning facility updates received from stores to confirm order readiness.
• Process customer orders accurately and efficiently in line with company procedures.
• Ensure all embroidery and order-related information is captured and communicated correctly.
• Track orders from stock picking and compilation through to final delivery.
• Ensure orders are delivered on or before the required delivery date.
Customer Service & Communication
• Serve as a key point of contact for customer queries, order updates, and delivery timelines.
• Provide professional and efficient customer support, resolving issues and ensuring customer
satisfaction.
• Keep customers informed of order progress and any relevant changes or delays.
• Professionally manage and assist with walk-in customer inquiries.
Invoicing & Administrative Support
• Prepare and process invoices accurately for completed and dispatched orders.
• Provide cross-functional administrative support to the internal sales team.
• Maintain accurate records and documentation related to orders, deliveries, and invoicing.
• Perform general administrative duties to support sales and customer service operations.
Internal Coordination & Logistics
• Coordinate with stores to ensure timely order processing and delivery execution.
• Liaise with the purchasing department to support timely procurement and stock availability.
• Book delivery slots and coordinate logistics requirements through the relevant delivery
platforms/journeys.
• Monitor and manage orders through internal systems and dashboards.
• Detailed notes are to be made on every sales order after every action / call / communication relating to the SO (if additional action required - call or e-mail to the relevant party - then update notes on SO).
• Required delivery date to be updated (if needed) after advising the customer of early/delay delivery.
Sales Support
• Provide ongoing operational and administrative support to the sales team.
• Assist in ensuring the correct pricing structures are applied to customer orders.
• Support customer events and other sales-related activities as required